Privacy Policy for A & G Roofing

A & G Roofing ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that you provide to us when you use our website, www.aandgroofing.co.uk (the "Website"), or otherwise interact with us.

1. Information We Collect

We may collect and process the following data about you:

• Information you give us: This is information about you that you give us by filling in forms on our Website (e.g., our contact form) or by corresponding with us by phone, email, or otherwise. This may include your name, address, email address, phone number, and details about your enquiry or roofing needs.

• Information we collect automatically: When you visit our Website, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information. This information is typically collected using cookies (please see our Cookie Policy section below).

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide you with information and services that you request from us (e.g., quotes, responses to enquiries).

• To carry out our obligations arising from any contracts entered into between you and us.

• To manage and administer our business.

• To improve our Website and ensure that content is presented in the most effective manner for you and for your computer.

• To notify you about changes to our services.

• To comply with legal and regulatory obligations.

3. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal data. The lawful bases we rely on include:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., if you subscribe to a newsletter, though we currently do not offer one).

• Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., providing a quote).

• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. This includes responding to your enquiries, providing our services, and for our business administration.

4. Disclosure of Your Information

We will not sell your personal data to third parties.

We may share your personal information with:

• Any member of our company, if applicable.

• Selected third parties, if necessary, to provide our services to you (e.g., suppliers or sub-contractors), but only to the extent necessary.

• Authorities or legal professionals, if required by law or to enforce our terms and conditions or protect our rights, property, or safety, or that of our customers or others.

5. Data Security

We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please get in touch with us at aandgroofingservice@gmail.com or call A & G Roofing 

8. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

The types of cookies we may use include:

• Strictly necessary cookies: These are required for the operation of our website.

• Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.

• Functionality cookies: These are used to recognise you when you return to our website.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

9. Links to Other Websites

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

10. Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email (if we have your email address and are permitted to contact you). Please check back frequently to see any updates or changes to our privacy policy.

11. Contact

Questions, comments, and requests regarding this privacy policy are welcome and should be addressed to:

aandgroofingservice@gmail.com

Contact Page

Last Updated: 3 June 2025